1. Who We Are

Kits4Clocks is a UK-based business specialising in precision-engineered mechanical clock kits and finished timepieces. Our website is operated to provide information, products, and services to customers who value craftsmanship, quality, and trust.

2. Information We Collect

We may collect and process the following information:

• Personal details such as your name, billing and delivery address, email address, and telephone number

• Order information including products purchased, payment method, and transaction details

• Account information if you create an account with us

• Technical data such as IP address, browser type, device information, and usage data

• Communication records when you contact us via email, contact forms, or customer support

We only collect information that is necessary to provide our services.

3. How We Use Your Information

Your information is used to:

• Process and fulfil orders

• Communicate with you about your purchases or enquiries

• Provide customer support and after-sales service

• Improve our website, products, and user experience

• Comply with legal and regulatory requirements

• Send marketing communications (only where you have given consent)

4. Payment Information

All payments are processed securely through trusted third-party payment providers. Kits4Clocks does not store or have access to your full payment card details.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enable essential site functionality

• Remember your preferences

• Analyse website performance and usage

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your information only with:

• Payment processors

• Shipping and delivery partners

• Website hosting and service providers

• Legal or regulatory authorities where required by law

All third parties are required to protect your data and use it only for the agreed purpose.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. While no system can be completely secure, we work continuously to safeguard your information.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil orders and services

• Meet legal, accounting, or regulatory obligations

When data is no longer required, it is securely deleted or anonymised.

9. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (where legally permissible)

• Object to or restrict certain processing activities

• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.